Frequently Asked Questions
How long does delivery take?
We use a trusted courier service for all deliveries. Delivery times depend on your location.
- Trinidad: Typically 1–2 business days.
- Tobago: Approximately 4 business days.
Do you offer pickup?
Pickup can be done in San Fernando by ARRANGEMENTS ONLY!
What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Bank Transfer
How do I know which size to order?
Each product includes sizing information in its description to help you choose the best fit. If you’re unsure which size to order, feel free to contact us before purchasing. We’ll be happy to assist you.
Can I exchange an item?
Exchanges are accepted if:
- You require a different size, subject to stock availability.
- The item arrives with a defect or manufacturing issue.
- The item is unworn, unused, in its original condition and has all original tags attached (where applicable).
Customers exchanging through our courier service are responsible for the courier fee. Alternatively, exchanges can be made free of charge at our San Fernando pickup location by arrangement.
Do you offer refunds?
We do not offer cash refunds.
Can I cancel my order?
Orders may be cancelled within 24 hours of being placed. Please note that a cancellation fee will apply.
Do you ship outside Trinidad & Tobago?
At this time, we deliver only within Trinidad & Tobago.
How much does delivery cost?
Delivery fees vary depending on your location, as we use a trusted courier service for all nationwide deliveries. Free pickup is available in San Fernando by arrangement.
How can I contact Lee’s Beauty Cove?
- Email: leesbeautycove@gmail.com
- WhatsApp: +1 (868) 761-2913
- Instagram: @leesbeautycove
You can also reach us through any of our social media platforms.